1. Delivery options

We offer the following delivery options for online orders.

Click and collect
We will contact you to confirm the item is available and, where applicable, **fully** assembled and ready for collection at our Beverley shop.

Standard delivery

• Free on orders over £50.
• £6.95 on orders under £50.

Local delivery (up to 50 miles)

• For large or specialist items, we offer a local delivery and setup service within approximately 50 miles of our Beverley shop.
• Items are de‑palleted/unboxed and all packaging is removed.
• Products are delivered fully assembled to your door or, where required, installed in a room of your choice (subject to safe and reasonable access).
• Where applicable, items will be adjusted to suit the user.

We will contact you to arrange an appointment for a suitable day and time.

In‑store only items

Some products are available in store only.

This is to ensure the item is suitable for your needs and, where applicable, can be adjusted correctly for the user. Please visit us in store for advice and to try these products before purchasing.

2. Refunds and returns – overview

Our standard refund and returns policy lasts 30 days from the date you receive your item. If 30 days have passed since delivery, we are unable to offer a full refund or exchange, except where required by law (for example, for faulty or misdescribed items).

To be eligible for a change‑of‑mind return, your item must be unused, in the same condition that you received it, and, where possible, in the original packaging. You will need to provide a receipt or other proof of purchase.

Please do not send your purchase back to the manufacturer; all returns should be sent to Fox Mobility.

3. Items that cannot be returned

Certain items cannot be returned unless they are faulty or misdescribed. These include, for example:

• Perishable goods.
• Intimate or sanitary products and certain health and personal care items.
• Hazardous materials or flammable liquids or gases.
• Downloadable or digital products.
• Gift cards.

If you are unsure whether your item can be returned, please contact us before sending it back.

4. Partial refunds

In some situations, only partial refunds may be granted, for example where:

• An item is not in its original condition, is damaged, or has parts missing for reasons not due to our error.
• An item is returned more than 30 days after delivery (where we agree to accept it).

Any deduction will reflect the reduction in the value of the goods caused by your handling of them beyond what is necessary to establish their nature, characteristics and functioning.

5. How to return an item

To return a product, please contact us first so we can confirm the return and provide any specific instructions. Unless we have agreed otherwise, you should send your product to:

Fox Mobility
110–112 Walkergate
Beverley
East Yorkshire
HU17 9BT

You are responsible for paying the shipping costs of returning your item for a change‑of‑mind return. Shipping costs are non‑refundable; if you receive a refund, the original cost of shipping may be deducted from your refund where applicable.

If you are returning a higher‑value item, we recommend using a tracked service and considering shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refunds

Once your return is received and inspected, we will email you to confirm receipt and to let you know whether your refund has been approved. If approved, your refund will be processed and a credit applied to your original method of payment within a reasonable period.

Late or missing refunds
If you have not received your refund:

• Check your bank account again.
• Contact your card provider, as it may take some time for the refund to be officially posted.
• Contact your bank, as there is often processing time before a refund appears.

If you have done all of this and still have not received your refund, please contact us using the details below.

7. Sale items

Unless otherwise stated, only regular‑priced items may be refunded. Sale or clearance items may not be refundable except where they are faulty or misdescribed.

8. Exchanges

We will replace items if they are defective or damaged, subject to availability. If you need to exchange an item for the same product, please contact us first by email or phone, then send your item to the returns address above.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return once the item is received. If the item was not marked as a gift, or the order was shipped to the gift giver, we will refund the original purchaser.

10. Contact details

If you have any questions about delivery, refunds or returns, please contact us:

Fox Mobility
110–112 Walkergate
Beverley
East Yorkshire
HU17 9BT
Phone: 01482 887799
Email: info@fox-mobility.co.uk